✔ Uniserve review
14 user reviews; 0 support responses; 0 testimonials; 3 products, 0 promotions, 6 social accounts; 1,357 hosted domains, Alexa #1058705; 📆 listed 2009 (#12243)
Suite 330 – 333 Terminal Ave
Vancouver , BC v6a 4c1 CA
☎ Phone 604.664.8999
☎ Phone 1.855.783.6999
📧 customercare@u...Website language(s): en-CA
👪 Most Recent Customer Reviews
📅
-anonymous- (-hidden-)
😠 I agree with the web designer who posted a review here on Nov 30, 2019
I am also a web designer and a client came to me to update his old website that UniServe hosts.
I installed and built the client a WordPress website. As part of ensuring stability with the CMS website I had to change the PHP version for the hosting account. This is where everything UniServe went for a dump.
I could not change the PHP version, because their server settings for their Apache / PHP was all screwed up. From here things got worst.
The issue is still not fixed and at the time of this review, it has already been 2 weeks. From the support responses, they are taking their sweet time, and seems to be avoiding the issue, dragging this matter even further.
Then, at their last response, they said they are doing upgrades in January. What was really annoying was the time I spent hassling with poor support for 2 weeks before being told of a pending upgrade.
I will surely return here if their upgrade
I am also a web designer and a client came to me to update his old website that UniServe hosts.
I installed and built the client a WordPress website. As part of ensuring stability with the CMS website I had to change the PHP version for the hosting account. This is where everything UniServe went for a dump.
I could not change the PHP version, because their server settings for their Apache / PHP was all screwed up. From here things got worst.
The issue is still not fixed and at the time of this review, it has already been 2 weeks. From the support responses, they are taking their sweet time, and seems to be avoiding the issue, dragging this matter even further.
Then, at their last response, they said they are doing upgrades in January. What was really annoying was the time I spent hassling with poor support for 2 weeks before being told of a pending upgrade.
I will surely return here if their upgrade
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Ricarddo2000 (-hidden-)
😠 Uniserve does not support APPLE products
Uniserve refuses to provide working outgoing email SMTP or POP server settings.
UNISERVE does support incoming emails, which suggests it isn't Mac Mail that is the problem.
They reply, 'We don't trouble shoot 3rd party programs' as if Apple doesn't support mail programs around the world. But it is easier to make their stupidity someone else's problem.
Uniserve refuses to provide working outgoing email SMTP or POP server settings.
UNISERVE does support incoming emails, which suggests it isn't Mac Mail that is the problem.
They reply, 'We don't trouble shoot 3rd party programs' as if Apple doesn't support mail programs around the world. But it is easier to make their stupidity someone else's problem.
📅
-anonymous- (-no email-)
😠 My business e-mails are bouncing back constantly.
I'm trying to move, but their website and c-panel are down.
No e-mail, No website, No way to get out.
8 years ago, they were great.
Last couple years have been awful.
I'm trying to move, but their website and c-panel are down.
No e-mail, No website, No way to get out.
8 years ago, they were great.
Last couple years have been awful.
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📄 Overview
🔧 Services: Web HostingTelecom⇔ Redirected from intergate.net
📜 About Uniserve
Uniserve Communications Corporation (founded in 1988 and brand by beyondmediasolutions.com) provides Internet access and related communications services primarily in Canada.It offers integrated voice and data services over multiple Internet protocol networks, including cable, asymmetric digital subscriber line, and wireless broadband.
The company's products and services comprise high speed, dialup, and wholesale Internet; long distance calling; Web site hosting; domain registration; fax to email; and server colocation services.
As of July 23, 2007, Uniserve Communications delivered voice and data communications services directly or through wholesale partnerships to approximately 250,000 small business and retail consumers in the United States and Canada.
We are an independent company, and we take pride in giving you the most personalized service possible.
Web hosting
Phones, long distance
Domain registration
High speed internet
Data centre & co-location
Fibre optic connectivity
Bonded “Neverfail” broadband
Hosted PBX
Managed IT services for proactive system monitoring
Cloud computing
Data backup, storage & redundancy
Building and site security via remote IP video monitoring and analytics.
Using also uniserveteam.com domain name.
Source: https://www.uniserve.com/about-uniserve/
📢 Special pages
Website research for Uniserve on February 29, 2020 by WebHostingTop
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Plans📤 Uniserve Website Products
| 🔧 Managed - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
|---|---|---|---|---|---|---|
| SBS 5 | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 4000 MB 💪 CPU : 1 CPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0  High-Speed Internet 30 MBPSVirtual Server Bandwidth 10 MBPS Upload Managed Firewall Anti-Virus Local Support Managed System Patching Managed Backup & Reporting Vulnerability Scanning & Reporting 🔗 Plan URL : https://uniserve.com/ | CAD 45.00/mo. | 100 GB | unmetered | 4 GB / 0 | |
| SBS 10 | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 8000 MB 💪 CPU : 2 CPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 High-Speed Internet 75 MBPSVirtual Server Bandwidth 20 MBPS Upload Managed Firewall Anti-Virus Local Support Managed System Patching Managed Backup & Reporting Vulnerability Scanning & Reporting 🔗 Plan URL : https://uniserve.com/ | CAD 60.00/mo. | 250 GB | unmetered | 8 GB / 0 | |
| SBS 20 | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 16000 MB 💪 CPU : 4 CPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 High-Speed Internet 150 MBPSVirtual Server Bandwidth 30 MBPS Upload Managed Firewall Anti-Virus Local Support Managed System Patching Managed Backup & Reporting Vulnerability Scanning & Reporting 🔗 Plan URL : https://uniserve.com/ | CAD 70.00/mo. | 500 GB | unmetered | 16 GB / 0 |
Contact information is managed by uniserve.com representatives info@u..., webmaster@u..., admin@u..., support@u..., contact@u..., customercare@u... [login]
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📊 Web stats
| ⚑ Targeting: | Canada |
| 📂 Details for https://uniserve.com/ | |
|---|---|
| 📥 Website DNS: | MX::mx0.uniserve.com => 216.113.192.36 ( Vancouver ) / Uniserve On Line - uniserveteam.com domains1.uniserve.com => 216.113.192.5 ( Vancouver ) / Uniserve On Line - uniserveteam.com domains2.uniserve.com => 216.113.192.6 ( Vancouver ) / Uniserve On Line - uniserveteam.com |
| 🔨 Server Software: | nginx/1.18.0 |
| 📌 Website IP: | 216.113.193.137 |
| 📍 IP localization: | Canada, British Columbia, Vancouver - see top providers in Canada, Colombie-britannique |
| 🔗 ISP Name, URL: | Uniserve On Line, uniserveteam.com |
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📋 Uniserve News / Press release
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📣 Uniserve Social Networks
https://twitter.com/uniservehelp
High-speed Internet, digital phone and a suite of managed services for business. Monitored Mon-Fri 9-5 pm PST 604.395.3900 | 1.844.395.3900
Account started from July, 2015, having already 198 tweets with 211 followers and 811 friends. Last activity on . See recent tweets:
High-speed Internet, digital phone and a suite of managed services for business. Monitored Mon-Fri 9-5 pm PST 604.395.3900 | 1.844.395.3900
Account started from July, 2015, having already 198 tweets with 211 followers and 811 friends. Last activity on . See recent tweets:
- The earlier email and My Account issue has been resolved. Thank you for your patience.
- April 23, 9:20 am- We are currently having issues with our Webmail servers. We have identified the issue and are cu… https://twitter.com/i/web/status/988453496667041792
- 2 pm Update - Inbound/outbound calls are now restored. We apologize for any inconvenience and appreciate your patience.
https://www.facebook.com/UniserveCommunications/
About: We're Uniserve. Big enough to count. Small enough to care.
Uniserve Communications account is having several likes, talking about them several people. Last activity on . Recent posts:
About: We're Uniserve. Big enough to count. Small enough to care.
Uniserve Communications account is having several likes, talking about them several people. Last activity on . Recent posts:
- We wish you and your family all the best in upcoming year. Happy holidays from us at Uniserve.
- We are ready for holidays with our Holiday Special! https://home.uniserve.com/holiday-special/
https://www.linkedin.com/company/uniserve-communications/
Uniserve Communications (established 1988) is a Public Company entity having 2429 followers on LinkedIn and 51-200 employees, industry Internet.
Uniserve Communications (established 1988) is a Public Company entity having 2429 followers on LinkedIn and 51-200 employees, industry Internet.
Uniserve Blog (RSS error) Blog added on October, 2015, with total 79 articles, Language en-US. See recent blogs summary posts:
- How SharePoint Boosts HR Operations - The most important asset of an organization is its people because they contribute to the growth and success of a company. HR today has become the prime focus for most organizations as they are the ...
- Implementing Microsoft SharePoint In Your Organization - Without a proper understanding of how your business can align with the capabilities of MS SharePoint, your implementation might fail and can only become an obstacle to your workflow. In this article,
- Microsoft Teams Tips & Tricks for Business Professionals - With Microsoft Teams, setting up multiple threads or discussions among your team is seamless. It also allows you to send, share, and organize video or audio meetings. This application makes ...
📈 Domains trend
Reviews👪 Uniserve Customer Ratings
The quick stats of Uniserve profile shows a note average of 1.7 out of 10, counting 14 opinions. (few listed on the top of the page)
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| (1 = 7.14%) | |
|---|---|
| (2 = 14.29%) | |
| (11 = 78.57%) |
📅
-anonymous- (dan@w...) / ballastcar.com
😠 As a web designer, my client came to me with this company already in place. Let me tell you, this company is the worst company I have ever experienced. The service is the worst, not bad.. the worst! The system is down regularly, (now in fact), the system status page is wrong saying it's up when it's actually down (lies). They don't call people back, and I can't access my clients site backend. Atrocious!!!
📅
-anonymous- (-no email-)
😠 absolutely horrible customer service
I've been a uniserve customer for a number of years, when I added a new domain to my account, all hell broke loose. It's been over 10 days now without any email, I've called them everyday, tried to get through to a manager,... nothing,... they just keep telling me that there is "an open ticket". That's great, but NOTHING ever happens. It's extremely insulting, I'm moving my sites elsewhere
I've been a uniserve customer for a number of years, when I added a new domain to my account, all hell broke loose. It's been over 10 days now without any email, I've called them everyday, tried to get through to a manager,... nothing,... they just keep telling me that there is "an open ticket". That's great, but NOTHING ever happens. It's extremely insulting, I'm moving my sites elsewhere
📅
-anonymous- (-hidden-)
😠 Appallingly poor web hosting service.
Completely outdated C-Panel system.
No Wordpress support. Can't even upgrade Wordpress from within WordPress admin. Can only upgrade Wordpress thorugh C-Panel. Because Wordpress updates from within Wordpress were not being processed there were three massive security breaches in 3 months causing site to be pulled down each time.
Technical support typically takes about 45 mins to an hour to pick up.
Request made by phone *and* email completely ignored.
Every new support person has to be brought back up to speed.
They charged $170 to reboot a backup of the site.
Moving everything to another hosting/domain solution.
Completely outdated C-Panel system.
No Wordpress support. Can't even upgrade Wordpress from within WordPress admin. Can only upgrade Wordpress thorugh C-Panel. Because Wordpress updates from within Wordpress were not being processed there were three massive security breaches in 3 months causing site to be pulled down each time.
Technical support typically takes about 45 mins to an hour to pick up.
Request made by phone *and* email completely ignored.
Every new support person has to be brought back up to speed.
They charged $170 to reboot a backup of the site.
Moving everything to another hosting/domain solution.
📅
Ray (ray@p...)
😠 Overcharged
after suffering through more than a decade of poor service, I finally switched, only to have them continue to charge my credit card after ending the account. Theives
after suffering through more than a decade of poor service, I finally switched, only to have them continue to charge my credit card after ending the account. Theives
📅
Scott Dewson (scottdewson@l...)
😠 Signed up with them. Took a couple days to receive modem in mail. Got everything connected but no internet access. 2verytime I called, I was told - would be contacted in 24 hours. Never received a call back. That was up to me. Problem escalated to different dept for resolution. Got home on Friday and it was working. Next day, no service. Won't be resolved now until at least Monday.
Friendly people but not very helpful.
Friendly people but not very helpful.
📅
Sonic (riedBone@h...)
😞 unorganized and now undeservingly raise cost $3
I started with Uniserve in 2003 by default when they bought digital ark (oberon) up in Campbell River. Part of a massive Island buy-out. It's been a roller coaster ride ever since. The services were okay but pricing, email and web page hosting was a night mare from the beginning. I moved down to the city and they gave me new account details but couldn't lose the old account. My email and web pages stayed up in Campbell River. I'd discover that I was paying a few bucks more than everyone else for like three years so they'd give me a promotional deal to make up for it. Conflicts between the old account on the island and the new one on the Coast were constant. Even during the promotional deal they gave me in return for overcharging me by as much as $4.95/month for two years was unrecognized by hanf the company so I would get over charged time after time. I would have to explain to someone what was going on and it would be an issue every time. They'd say they had to slear the problem with
I started with Uniserve in 2003 by default when they bought digital ark (oberon) up in Campbell River. Part of a massive Island buy-out. It's been a roller coaster ride ever since. The services were okay but pricing, email and web page hosting was a night mare from the beginning. I moved down to the city and they gave me new account details but couldn't lose the old account. My email and web pages stayed up in Campbell River. I'd discover that I was paying a few bucks more than everyone else for like three years so they'd give me a promotional deal to make up for it. Conflicts between the old account on the island and the new one on the Coast were constant. Even during the promotional deal they gave me in return for overcharging me by as much as $4.95/month for two years was unrecognized by hanf the company so I would get over charged time after time. I would have to explain to someone what was going on and it would be an issue every time. They'd say they had to slear the problem with
📅
Graeme (dgct@e...)
😉 Slow processing of order and deceit
We changed our phone line carrier and as a consequence lost use of our uniserve account which was carried on that line.
We contacted Uniserve and was told that it would take 24/48 hours to check the line.
Next we were tolde that it would take 5 to 10 business days to soleve the problem....not told why despite asking.
Next told that it was taking this long because Teus had to do some work at their end..it wa not a Uniserve issue.
Asked for a case file so that I could persue with Telus...not given one.
Next told that it was not Telus but uniserve that had to do work and that it had been put on a rush order, but it would still take 5 to 10 business days.
Every time I spoke to these guys I got a different story other that the fact that it would take 5 to 10 business days...
Said they would phone me back twice and never did.
Absolutely brutal service./..don't treat your customer like an idiot and don't keep on changing the story...tell them up front.
We changed our phone line carrier and as a consequence lost use of our uniserve account which was carried on that line.
We contacted Uniserve and was told that it would take 24/48 hours to check the line.
Next we were tolde that it would take 5 to 10 business days to soleve the problem....not told why despite asking.
Next told that it was taking this long because Teus had to do some work at their end..it wa not a Uniserve issue.
Asked for a case file so that I could persue with Telus...not given one.
Next told that it was not Telus but uniserve that had to do work and that it had been put on a rush order, but it would still take 5 to 10 business days.
Every time I spoke to these guys I got a different story other that the fact that it would take 5 to 10 business days...
Said they would phone me back twice and never did.
Absolutely brutal service./..don't treat your customer like an idiot and don't keep on changing the story...tell them up front.
📅
-anonymous- (princej@i...)
😠 This is the worst for customer service. They are not even able to connect email, so I wouldn't trust them to do anything else. Their staff is nice but clueless. They could care less about customer satisfaction, but are quick to bill and try to get money.
I HATE THEM.
I HATE THEM.
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Nick Greco (greco@i...) / tritechgroup.com
😠 Recenctly had new web site designed, and when it was time to upload was unable becasue current server does not support PHP, emailed support a couple of time, and recieved confirm that message was recieved, however noone ever bothered to call me tried again over week with same results following week contacted them directly and support person had suggested that customer service would ignore message and only looking at billing issue, and provided another email addres for support issues, of course sent my message to uniserve and a week has gone by and still waiting
Will obviously look for another provider, I have been with unserve/interlog for at least 10 years
Will obviously look for another provider, I have been with unserve/interlog for at least 10 years
📅
-anonymous- (-no email-)
😞 Since I first signed up with Uniserve their service has been nothing but trouble.
* Speedtouch Modem breaks every few months (When we sent back the modem they said they never recieved it and started charging us for rental on a modem we already purchased)
* No telephone service for 2 weeks at a time (twice over Christmas holidays) when it goes down (VoIP that is bundled with the internet package)
* They say they will call you but you never recieve a call (all ways had to call in myself)
* One time they said the would "escalate" the problem but when I called back appearantly it was never escalated (boosted us from the 1.5mbps to 3.0mbps, which we were already suppose to have, as a fix for the troubles
I would not recommend this company to anyone. You are better of going to Telus. But if you can deal with all the problems it is an excellent pricing on the bundle package. Funny thing is I work in computer retail and uniserve is a product we sell which I will not hesitate to let [read more...]
* Speedtouch Modem breaks every few months (When we sent back the modem they said they never recieved it and started charging us for rental on a modem we already purchased)
* No telephone service for 2 weeks at a time (twice over Christmas holidays) when it goes down (VoIP that is bundled with the internet package)
* They say they will call you but you never recieve a call (all ways had to call in myself)
* One time they said the would "escalate" the problem but when I called back appearantly it was never escalated (boosted us from the 1.5mbps to 3.0mbps, which we were already suppose to have, as a fix for the troubles
I would not recommend this company to anyone. You are better of going to Telus. But if you can deal with all the problems it is an excellent pricing on the bundle package. Funny thing is I work in computer retail and uniserve is a product we sell which I will not hesitate to let [read more...]
📅
-anonymous- (-no email-)
😠 Very poor customer service and unreasonable prices, I am switching to godaddy
Uniserve -vs- 
Uniserve -vs- 
Uniserve -vs- 
Uniserve -vs-